Yesterday, I received an email notifying me that my ticket selections had been processed. I excitedly opened up the email, performed a quick count of movies on our schedule, and sure enough, we had 20. Then I looked a bit closer and noticed that once of our second choice picks was among them. "Bummer," I thought, "we didn't get all of our first selections." I set out to see which ones we didn't get, and discovered that we received all of our second choice picks, and rather indiscriminately.
We are double-booked three times in two days. I don't know if you've tried it, but watching two movies at once is quite challenging, particularly when the theaters are over a mile apart.
I'm sure TIFF will rectify the situation by replacing our second choice tickets with vouchers for the three double-bookings, but that overlooks another little issue. This year, we bought a membership to TIFF. At our contribution level, I was told that our ticket order would be processed "before the general public". It would appear that we're in a rather large group and that all of us pre-general public people picked the same films. Or perhaps our order was processed among all the other John Q. Public's orders. I'm more than a little irritated, and less than enthused about renewing my membership next year.
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1 comment:
Well that's complete and utter bull-hockey. Completely unacceptable.
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